A check receipt records when a list was checked, against which edition of the Danish Robinson list, how many rows it had, what was found on each level, and which level you went by. It lets a call centre or mailing house show a Danish client or the Danish Consumer Ombudsman what was checked, without sharing personal data.
A check receipt records when a list was checked, against which edition of the Danish Robinson list, how many rows it had, what was found on each level, and which level you went by. It lets a call centre or mailing house show a Danish client or the Danish Consumer Ombudsman what was checked, without sharing a single name.
Why document it?
Businesses that send addressed marketing or make sales calls in the lawful cases must check beforehand whether each person is on the Robinson list (Consumer Ombudsman).
When a Danish consumer complains, you will be asked what you did. "We checked" without a date or an edition is weak.
For consent, the Consumer Ombudsman is explicit: you must be able to document it, and should keep that documentation until two years after it was last used (guidance). That's a sensible standard for Robinson list checks too.
Who needs it?
- Your Danish client, whose contract may require checked lists, and who carries the responsibility towards Danish consumers.
- Your own compliance team, who need to see the process is followed across sites.
- Your client's auditors, during vendor reviews.
- The Consumer Ombudsman, if a complaint lands.
What a good record contains
- When the list was checked, date and time.
- Against what: which edition of the Robinson list, and when the CPR register published it.
- Which list: the row count and a fingerprint of the file, so anyone can confirm it's the same file.
- What was found: how many rows fell on each level, from nobody on the list to the same name and address, and how many addresses could not be read.
- Where the line was: the level you went by, meaning how close a match had to be before a row was held back.
And what it should not contain: names or addresses. A receipt should be safe to email, attach to an invoice or file in a vendor folder without becoming another copy of personal data.
What it isn't
A check receipt shows when the list was checked, against which edition of the Robinson list, what was found and which level you went by. It doesn't say you complied with the law. Nor does it show you had consent to call, that the product falls under an exemption, or that the call itself was in order. Those remain your responsibility.
It's not an approval from any authority, either. Robinsontjek is a private company, and the receipt records what we checked for you.
What Robinsontjek's receipt looks like
Every list checked with us gets a PDF check receipt, in English or Danish, showing:
- your organisation's name,
- the time of the check,
- the Robinson list edition and its publication date,
- the row count and how many rows fell on each level from 0 to 5,
- how many addresses could not be read,
- the level you went by, for example "Level chosen: 1",
- a fingerprint of the file,
- a link where anyone can view the receipt directly with us.
It holds no personal data and stays available after the list itself has been deleted.
For BPOs and mailing houses: a receipt in your name to your client can be agreed. See partners.
Make it routine
- Store the receipt with the campaign: list, date, channel and receipt in one place.
- Send it to the client with each delivery, not only when asked.
- Recheck long-running lists when a new quarterly edition comes out, and keep the new receipt.
Questions and answers
Is a check receipt a legal requirement?
No. The law requires the check, not a specific form of record. But without a record, it's hard to show what you did.
Can our client check a receipt themselves?
Yes. Each receipt has a link where the client can see the time, list edition, row count, the split by level and the level chosen directly with us.
Does the receipt show which people were removed?
No. It shows counts only. The checked list itself is kept for the retention period you choose, up to 90 days, then deleted.
We check lists in-house. Is our own log enough?
It can be, if it records the date, the Robinson list edition, the row count and a fingerprint of the file, and if you can produce it on request. The weak point of in-house logs is usually the edition: many record that a check happened, not which quarterly list it used.
Can one receipt cover several campaigns?
Only if they used the same file, checked against the same edition. If the list changed or a new edition came out in between, check again and keep the new receipt.
Get started
Write to us and we'll set you up, or see how it works.
